Do I need to replace my weighbridge?
No. The system reads your existing indicator over its serial port (RS-232 is the most common) and works with most indicators that have a data output. If yours only shows the number on its display, replacing the indicator alone is far cheaper than replacing the bridge — and we tell you that before any contract.
Can an operator type the weight by hand?
Normally, no. The reading arrives from the indicator and is captured only when stable and fresh. Manual entry is a per-user permission for breakdowns; when used, the ticket itself says "manual", and frequent manual entry by one operator raises a flag in fraud review.
Can a ticket be changed after printing without anyone knowing?
No. Correction is possible because mistakes happen, but it is an addition, not a replacement: the old value, the new value, who changed it, when and why all stay, and managers are notified. Reprints are counted; deletions and cancellations are logged under a name. The audit log itself is chained with a verification hash that exposes any tampering.
What if the internet drops during weighing?
The weight stays on screen, because the indicator-to-PC link is local. Quick weighings recorded during the outage are stored on the device and sent when the connection returns, each with a unique reference so none is duplicated. Reports, the phone view and QR verification need a connection, so we recommend a backup data SIM.
Does the system detect fraud automatically?
It raises flags; it does not judge. On the Professional plan, plain arithmetic rules review the last 90 days of tickets: a tare far from the vehicle's usual, a net far above the material's usual, the same plate twice within minutes, a suspiciously round manual weight, weighing outside working hours, and more. A manager confirms or dismisses each flag. A flag proves nothing by itself; it tells you where to look.
Where is my data kept, and who can see it?
Each company has its own separate database and its own address (yourcompany.weighhub.com), with no tables shared with any other customer. A full copy is taken every night and kept in a separate store, the last 30 retained, and you can download one yourself from Settings. Images sit in private storage behind sign-in. We never share or sell your data.
How long does setup take, and who supports me afterwards?
The account and address are ready immediately. What takes time is connecting the indicator, testing the readings and training the team — usually days, depending on the indicator and cabling. You connect the indicator following our written guidance; we check the readings with you. Training is part of go-live, email support is included in every plan, and Enterprise adds priority with an agreed response time.
Can I try it before signing?
Yes, right now and with no sign-up: the "Try the demo" button opens a read-only copy on sample data (about 5,000 sample tickets across 3 sample branches) that you can browse from your phone or PC. No indicator is attached, so the weighing screen shows "bridge offline". After your request, we walk you through the system on your own way of working.