WeighHub terms of service

These terms govern your use of WeighHub. Please read them before signing: together with the agreed quote, they form our agreement.

1. Definitions

“Service” is the WeighHub cloud system and its modules. “Customer” is the contracting company. “User” is anyone signing in with an account the Customer issued. “Customer data” is everything entered or produced inside the Customer's account — weights, tickets, customers, materials and reports.

2. Acceptance

By using the Service you agree to these terms. If you use it on behalf of a company, you confirm you are authorised to contract in its name.

3. The service

A cloud service for running weighbridge and gate operations: recording weights, issuing tickets and exit permits, managing customers, materials and stock, and producing reports. Each Customer is served on its own subdomain with an isolated database. Which modules are available is set by the agreed plan.

4. Accounts and acceptable use

You are responsible for keeping your users' credentials confidential, for activity under your account, and for telling us as soon as you suspect a breach. You may not use the Service unlawfully, attempt to reach another customer's data, security-test the system without our written permission, reverse engineer it, or resell or sublicense it without an agreement.

5. Setup and training

Setup covers preparing your account, connecting the scale and training your team. Wiring the indicator and providing power, internet and on-site devices remain the Customer's responsibility; we provide the technical guidance.

6. Subscription and billing

Subscriptions are monthly or annual per the quote, and a one-off setup fee may apply. Invoices are issued at the start of each cycle, due within the period stated on them, plus any taxes required by law. The subscription renews automatically for a like period unless either party gives at least seven days' notice before the cycle ends.

7. Price changes

We may change prices with at least thirty days' notice. A change never applies to a cycle already paid for, and if the new price does not suit you, you may end the subscription at the end of the current cycle.

8. Late payment

If payment is overdue we notify you first; the Service may then be suspended. Your data is retained throughout the suspension and access resumes on payment.

9. Trials and refunds

Any agreed trial is free and time-limited, and either party may end it at any time. Once a paid subscription starts, amounts paid for a current cycle are non-refundable, unless termination follows a material breach by us that we failed to remedy within a reasonable period.

10. Ownership

Customer data belongs to the Customer alone. The Service itself — code, design and brand — remains ours; the subscription grants only a non-exclusive, non-transferable right to use it while it is active.

11. Data protection and privacy

We process your data solely to run the Service and support you, in line with our privacy policy and Egyptian Personal Data Protection Law 151/2020. We never sell your data or share it for marketing. Data passes through infrastructure providers we contract for delivery of the Service (cloud hosting, managed databases and an e-mail service for notifications), each bound to protect it. A daily backup is taken, and you may request an export at any time while the subscription is active.

12. Weight accuracy and calibration

WeighHub records and manages weights; it is not a measuring instrument. The accuracy of the weight itself, the calibration and official certification of your weighbridge, and its compliance with legal metrology requirements are the Customer's sole responsibility. We do not warrant a reading produced by an uncalibrated or faulty scale.

13. Availability, support and maintenance

We make reasonable efforts to keep the Service available, without guaranteeing uninterrupted operation. It may pause for maintenance — we aim for outside working hours with notice wherever possible. Technical support by e-mail is included in every plan; Enterprise adds priority and an agreed response time.

14. Confidentiality

Each party will keep the other's information learned through this agreement confidential, and disclose it only to those who need it to perform the agreement or where the law requires.

15. Limitation of liability

We are not liable for indirect losses, lost profits or business interruption. Our total liability is in all cases limited to the fees actually paid for the Service in the twelve months before the event. Nothing here limits liability for fraud, gross negligence, or anything that cannot lawfully be excluded.

16. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control — widespread internet or power outages, infrastructure provider failures, government decisions, or natural disasters.

17. Termination and what follows

Either party may terminate with thirty days' written notice. We may terminate immediately on a material breach left unremedied for fifteen days after notice. After termination you have thirty days to export your data; it is then deleted from our operational systems, and from backups within the normal retention cycle.

18. Changes to these terms

We may update these terms and will give thirty days' notice of any material change. Continuing to use the Service after it takes effect means you accept the updated version.

19. Assignment

Neither party may assign this agreement without the other's consent, except in a merger or sale of the business, and provided these terms continue to apply.

20. Governing law

These terms are governed by Egyptian law and the Egyptian courts have jurisdiction. We will first try to resolve any dispute amicably within thirty days of notice.

21. Contact

For any question about these terms, email us at info@weighhub.com.